Our Prevention Measures and Cancellation Policies amid COVID-19
MAR. 18, 2020
We are closely monitoring the Centers for Disease Control and Prevention and the World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The wellbeing of our guests and associates is of paramount importance.
Our Cancellation Policy:
In response to changing marketplace conditions, Thunderbird Holiday Service Ltd. is committed to ensuring our customers experience flexibility during these challenging times.
For all our accommodation, we are implementing the following policies:
For guests with existing reservations for any future arrival date, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
For guests making new reservations for any future arrival date, between today and April 30, 2020, we will allow the reservation to be changed or canceled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Our Commitment to Cleanliness:
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates.
* Procedure change: To reduce potential risks, we are adopting a new simplified Check-In / Check-Out Procedure. For the sake of both sides, we will not provide housekeeping services during guests’ stay.
Guest Room: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, and even room keys.
We also increased the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.
For further information, please contact our Services line at 1-250-748-8192 or